Wholesale Policies

Terms & Condition

All business is carried on subject to the following terms and conditions, except as varied by specific written agreement of The Company. Any terms endorsed on or contained in any customer’s order or confirmation, which are inconsistent with these conditions and are not specifically agreed by The Company, shall be deemed to be superseded and nullified by these conditions. Orders and Confirmation - All orders must be duly signed, or confirmed by email by the Customer. All orders signed by the Customer or confirmed by email constitute a contract that is not subject to cancellation by the Customer. Acceptance by The Company and confirmation of a Customer’s Purchase Order constitutes a contract that is not subject to cancellation by the Customer. Orders will only be considered confirmed by the Company once the Customer’s Purchase Order, a signed agreement and deposit payment have been received. Any retail prices quoted in The Company’s price lists or catalogues are only suggested retail prices.

Lead Times & Delivery - Lead-times for US Market general orders are Landed Duty Paid and ex-works Los Angeles. US Special/Custom orders and orders from all other regions outside of USA are EXW (ex-works), Italy. Lead Time is quoted at the time order placement. Lead Time is calculated from order confirmation date to the time the goods are ready for shipment from Los Angeles for general orders and from Italy for specail orders and orders outside of USA. Any delivery date by The Company is given in good faith and every endeavour will be made to adhere to it but any delay in delivery due to strike, accidents, lack of transport or any cause beyond The Company’s control shall not entitle the customer to any compensation or damages. The Company shall have the right to deliver the customer any portion of any order undelivered due to any of the above reasons as soon as circumstances permit.

Minimum & Adjustment to Orders - All orders are subject to production and commercial minimums, which will be communicated by The Company at the time of order/re-order. The Company reserves the right to amend any accidental error and omission on quotation, order acknowledgements and invoices. Whilst every effort will be made to supply goods in accordance with samples, at certain times, slight changes may be necessary in production. These decisions will be made at the designers discretion.

Payments - Invoice Balance must be paid in full and any fees incurred for payments are the responsibility of the customer. Payment terms will be agreed at the time of order and is noted in Terms section of invoice. All payments must be made in USD via TT and bank wire transfer. Bank Account information for USD wire payments is noted on the commercial invoice. A non-refundable deposit of 50% of the total invoice is due at the time of customer order, unless otherwise agreed. The 50% of remaining invoice balance is due prior to shipment of the goods, unless otherwise agreed.

After the account becomes overdue interest is chargeable at 5% of the total value of the invoice per month. Goods, which the Company has agreed to sell to the Customer shall be at the Customers risk as soon as they are delivered to the Registered Office: 101 E. PARK BLVD, SUITE 600, PLANO, TEXAS, 75074, United StatesCustomer’s premises or otherwise to their order. These goods shall remain the property of The Company until such time as the Customer has paid The Company in full together with the full payment of any other invoices to the Customer for which there is outstanding payment. Payment shall only be construed as being received at the time that the Company’s Bankers receive the funds from the Customer’s bank.

Order Termination - A non-refundable deposit of 50% of the total invoice is due at the time of customer order, unless otherwise agreed. The 50% of remaining invoice balance is due prior to shipment of the goods, unless otherwise agreed. Orders are considered terminated in the event the payment of the remaining invoice balance is not received with in 45 days from the date the customer has been notified with e-mail that their order is ready for pick-up.

Shipping – For general orders US Market shipping conditions are EXW Los Angeles. For special/custom Orders for US Market and all other regions outside of USA are EXW Italy (ex-works Italy). Prices do not include shipping or shipping cost and all shipping must be organised by the Customer. In the event of a prior agreement by the Company to organize the shipping, the cost will be charged back to customer and will be reflected on final invoice. The company will provide the Customer with packing lists and commercial documentation when the goods are ready to be pick-up. The pick-up must be arranged no later than 5 working days from notification of goods ready for pick-up. Warehouse charges will be applied to all orders not collected from the warehouse or shipped after two weeks from ready for pick-up date.

a) The Company reserves the right to have the goods ready/deliver by instalments and to render a separate invoice in respect of each such instalment. b) If the Company exercises its right to deliver/ready goods in accordance with subparagraph (a) above, then any delay in the provision of orders, or failure to deliver any further instalment or instalments, shall not entitle the Customer to reject the goods of any other instalment or to withhold payment in respect of any instalment previously delivered.

Claims & Damages - All claims for damaged goods or shortages due to packing errors must be reported in writing within 3 days of receipt. Adjustments can be made only if reported in writing within that time. Loss or non-delivery must be notified in writing to The Company and to the carrier within fourteen days of despatch date on the advise note or invoice.

When signing for deliveries any discrepancies must be stated clearly on the delivery note. Should the company consider that any complaint is justified, after investigations by The Company, goods admitted by The Company to be defective will be replaced or credited at The Companies discretion. No returns will be accepted by The Company unless they have been approved.

Liabilities & Disclaimers - In no circumstances shall any liability of The Company exceed the invoice value of the goods, and The Company, shall be under no liability for damages arising by reason of the use, resale, handling or possession of the goods supplied. The performance of all Contracts is subject to variation or cancellation by The Company owing to any Act of God, war, strikes, lockouts, fire, floods, drought, tempest or any other inability of The Company to procure materials or articles required for the performance of the Contract, and The Company shall not be held responsible for any inability to deliver goods by any such contingency.

Except in the case of appointed distributors goods are sold to customers on condition that they are for resale by customers for the ultimate consumer (and not to any other retailer or wholesaler).

Each of the above Conditions is independent and stands on its own. Should any clause be shown to be inapplicable, none of the other clauses shall be invalidated or affected in any way.